Refund & Cancellation Policy

1. Scope of this policy

This policy applies to online courses and related digital learning services purchased directly from Wynxio Tech.

Please review the course description, curriculum, language, prerequisites, support details and system requirements before making payment.

2. Digital course delivery

Our courses are digital services. Following successful payment, learning portal credentials are created and shared with the registered student through the available communication channels.

Delivery is treated as completed when course access or valid login credentials have been provided to the registered student.

3. Cancellation before course access

A cancellation request may be submitted before learning portal access has been issued.

Where access has not been delivered and the request is otherwise valid, we will review the request and may cancel the enrollment and initiate a refund.

4. Refund eligibility

A refund may be approved in the following circumstances:

• Payment was deducted more than once for the same enrollment.
• Payment was successful, but we are unable to provide the purchased course.
• Learning portal credentials were not provided within two business days after successful payment and verification.
• The student requested cancellation before course access was delivered.
• Access provided is technically unusable and we are unable to resolve the issue within a reasonable period after receiving all required information from the student.

5. Non-refundable circumstances

A refund will normally not be provided when:

• Correct learning portal access has already been issued and the student has accessed or consumed the course content.
• The request is based only on a change of mind after digital access has been delivered.
• The student did not review the course language, curriculum, requirements or description before purchase.
• The student is unable to participate because of personal scheduling, internet, device or software issues not caused by us.
• Course access was suspended because of credential sharing, unauthorised redistribution, piracy, fraud or violation of our Terms of Use.
• The student expected employment, income, examination success or another result that was not expressly guaranteed in writing.

Nothing in this section limits any statutory consumer right that cannot lawfully be excluded.

6. How to request a refund

Submit your request within seven calendar days of payment by emailing payments@learnfromwynxio.com.

Your request should include:

• Student's full name.
• Registered mobile number and email address.
• Course name.
• Payment date and amount.
• Transaction or payment reference number.
• A clear explanation of the refund request.
• Screenshot or supporting document, where applicable.

7. Review and approval

We may verify course-access logs, payment status, communication history and other relevant information before deciding a request.

Submitting a request does not automatically mean that it has been approved. We will communicate the outcome using the registered contact details.

8. Refund processing time

Once an eligible refund is approved, we will initiate it through the original payment method whenever possible.

After initiation, the time required for the amount to appear in the customer's account depends on the payment method, payment gateway and issuing bank. For example, Cashfree states that refunds commonly take approximately 5–10 working days depending on the payment mode, while Paytm states that a refund may take approximately 7–14 business days to reflect.

9. Duplicate or pending transactions

If an amount is deducted but the transaction is shown as failed or pending, contact us with the transaction details.

Some failed transactions are automatically reversed by the bank or payment gateway. If we have received the amount, we will verify the transaction and either confirm enrollment or initiate the applicable refund.

10. Course replacement

In appropriate cases, and where the student agrees, we may offer access to another course of equivalent value instead of a monetary refund. Any price difference must be settled before replacement.

11. Course cancellation by Wynxio Tech

If we discontinue a purchased course before providing access and cannot offer a suitable replacement, the amount paid for that course will be refunded.

Course updates, trainer changes or rescheduling of support sessions do not by themselves constitute course cancellation.

12. Chargebacks

Before raising a chargeback or payment dispute, please contact our payment-support team so we can investigate and attempt to resolve the issue.

Fraudulent or abusive chargeback activity may result in suspension of course access while the transaction is investigated.

13. Contact for payment issues