Privacy Policy

1. Introduction

This Privacy Policy applies to the website and learning services operated by WYNXIO under the brand name Wynxio Tech.

By using our website, submitting an enquiry, purchasing a course or accessing our learning portal, you acknowledge the practices described in this policy.

2. Information we collect

We may collect the following information:

• Name and contact information.
• Mobile number and email address.
• Billing and transaction-related information.
• Selected course and enrollment information.
• Learning progress and course-completion information.
• Messages, support requests and feedback submitted to us.
• Technical information such as IP address, browser type, device information and website activity.
• Information shared when participating in trainer-support or doubt-clearance activities.

3. Payment information

Payments are processed through authorised third-party payment gateways. We may receive payment status, transaction reference, amount, payment method and limited billing information.

We do not directly store your complete card number, CVV, UPI PIN, internet-banking password or other payment authentication credentials.

4. How we use your information

We may use personal information to:

• Process course purchases and confirm enrollment.
• Create and manage your learning portal account.
• Send login credentials to your registered contact details.
• Provide course content and track learning progress.
• Deliver trainer and student-support services.
• Add eligible learners to relevant WhatsApp support groups.
• Communicate doubt-session schedules and course announcements.
• Respond to enquiries, complaints and payment issues.
• Generate invoices and maintain accounting records.
• Prevent misuse, fraud, piracy and unauthorised access.
• Improve our website, courses and learner experience.
• Comply with legal, tax and regulatory obligations.

5. WhatsApp and mobile communications

When you enroll in an eligible course, we may use your registered mobile number to send login details, enrollment confirmations, support messages and course-related announcements.

You may also be invited to a WhatsApp group associated with your course. Other members of a WhatsApp group may be able to see information made visible by WhatsApp, including your display name, profile image or mobile number, depending on your WhatsApp settings.

You may contact our support team if you do not wish to participate in a group. Essential course information may then be communicated through another available channel.

6. Sharing of information

We may share limited information with:

• Payment-gateway and banking partners.
• Website, cloud-hosting and video-hosting providers.
• Communication, email and messaging service providers.
• Trainers and authorised members of our support team.
• Accounting, legal and compliance professionals.
• Government or regulatory authorities where legally required.

We do not sell or rent students' personal information to unrelated third parties for their independent marketing.

7. Cookies and analytics

Our website may use cookies and similar technologies for essential website operation, security, remembering preferences, analysing traffic and improving performance.

You may manage cookies through your browser settings. Disabling essential cookies may affect certain website or login functions.

8. Data retention

We retain information for as long as reasonably necessary to provide purchased course access, maintain transaction and tax records, resolve disputes, prevent fraud and comply with applicable legal requirements.

Some account and transaction information may need to be retained even after an account is closed.

9. Data security

We implement reasonable administrative and technical safeguards intended to protect personal information from unauthorised access, loss, misuse or alteration.

No internet-based transmission or storage system can be guaranteed to be completely secure. Students should protect their passwords and avoid sharing learning portal credentials.

10. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information. You may also request account closure or deletion of information that we are not legally or operationally required to retain.

Requests may be sent from your registered email address to customercare@learnfromwynxio.com.

11. Children's privacy

Where a learner is below the legally permitted age to independently provide consent or enter into a contract, enrollment must be completed or authorised by a parent or legal guardian.

12. Third-party services

Our website may contain links to payment gateways, messaging platforms or other third-party services. Their processing of information is governed by their own privacy policies.

13. Changes to this policy

We may update this Privacy Policy to reflect service, technology or legal changes. The latest version will be posted on this page with the revised date.

14. Privacy contact